Help & guides
Guides for families and property owners
Plain-language answers to the questions people ask us most, written by our Milwaukee crew and checked against official Wisconsin sources.
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Quick answerStart here if someone has died at home, a crime happened in your home or rental, or you’re trying to figure out who pays for cleanup in Wisconsin. Each guide gives the short answer first, then the details and the official sources we checked.
What to do after a death at home
Who to call first in Milwaukee County, what the medical examiner does, and when cleanup can start.
What to do when you discover it
The first ten minutes after finding a death or crime scene, by situation.
After the police leave
What you'll find when you walk back in, and a simple order for the next 24 hours.
The first hour after you call
Minute by minute: what happens from the moment you call to when the cleaning starts.
When a tenant dies: Wisconsin landlord guide
The 60-day rule, belongings, the unit below, and who pays for cleanup.
Does insurance cover it?
What usually triggers coverage and exactly what to tell the adjuster.
Cleanup cost guide
What drives the price, why national brands cost more, and how families end up paying little.
Wisconsin victim compensation
Up to $1,000 for crime scene cleanup. The 5-day and 1-year deadlines, and how to apply.
Grief & support in Milwaukee
Crisis lines, support groups and local agencies for families after a sudden loss.
Need help right now?
If anyone is in danger, call 911. For emotional support, call or text 988 any time.
If you or someone you love is struggling, help is available right now. Call or text 988 (Suicide & Crisis Lifeline), any time. Milwaukee County 24-hour crisis line: (414) 257-7222. If anyone is in danger, call 911.
FAQ
Questions families ask us
Still have a question? Call 414-961-2034 any time. You’ll talk to someone on our Milwaukee crew.
Not the police, the medical examiner or the funeral home. Once your loved one is removed and the home is released, cleanup falls to the family or property owner. A trained biohazard crew like ours handles it so you don’t have to.
Often, yes. Many homeowners and renters policies cover sudden, accidental events, but every policy is different. We look at your coverage with you and bill the insurance company directly, so you’re not dealing with the adjuster alone.
It can. Wisconsin’s Crime Victim Compensation Program lists up to $1,000 for securing and cleaning a crime scene. The crime generally has to be reported to police within 5 days, and the claim filed within one year. We help you apply and give you the paperwork the claim needs.
Usually the property owner arranges cleanup, and the owner’s insurance or the tenant’s estate may cover it. In Milwaukee’s duplexes and flats, fluids can reach the unit below, so call fast. Read our Wisconsin landlord guide.
Helpful links
Trusted outside resources
Official agencies and organizations we point families to. We have no paid relationship with any of them.
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